2024 Outstanding CSR of the Year State Winners


Each year, a group of exceptional insurance professionals are selected to represent their states and then can compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.

Sarah Sutton, CIC, CISRArkansasMcGhee Insurance Agency
Karen WeddleCaliforniaHUB International
Kirk Malcolm, CRISColoradoPFS Insurance Group, LLC
Julie L. McCaffrey, CIC, CISRDelawareCBM Insurance Group, an Alera Company
Sherrin Hilliard, PLCSFloridaStrategic Insurance Services
Amanda E. RetherfordIllinoisHeneghan, White, Cutting & Roentz
Hannah AgrestiIndianaAshlin Hadden Insurance
Katy Cavin, CISR, APILouisianaHUB International
Jonelle SherburneMaineCross Insurance Agency
Danielle Webber, CISR EliteMarylandMaury, Donnelly & Parr
Amber BowieMassachusettsCross Insurance Agency
Megan KlaphakeMinnesotaRoss Nesbit Agency/Kensington Insurance
Rachel Rumker, AIC, AIC-MMissouriOllis/Akers/Arney Insurance Agency
Kimberly Hongsermeier, CISR EliteNebraskaAdams Insurance Advisors
Kalea Hall, CISRNevadaLP Insurance Services, LLC
Diana Hobbs, ARMNew MexicoKysar Millennium Leavitt Insurance Agency
Nicole Eggert, ACSRNew YorkMackoul Risk Solutions
Dorian Harmon, CPRM, CISROhioKnight Insurance
Chris Orr, CSRM, CPCUOklahomaBancFirst Insurance Services
Kayla MortonOregonHUB International/Hanson Insurance Group
Wanda J. Binder, CISRPennsylvaniaBrosky Insurance Agency, Inc.
Maria C. Alejandro Estrella, CISRPuerto RicoRiskone Solutions of Puerto Rico
Katherine Watford, CISRSouth CarolinaSumter Insurance Group, Inc.
Rebecca DeSersaSouth DakotaHan, Inc. dba Nelson Insurance Agency
Sonnie Tremble, CIC, CRM, CISR, ERISTexasThe Insurance Man & Associates 
Tristen PrivetteVirginiaCommonwealth Insurance
Christi Lea May, CISR EliteWest VirginiaInsurance Centers, Inc.
Lindsey Henry, CICWisconsinM3 Insurance Solutions, Inc.
Valerie Roybal, CISR EliteWyomingUSI Insurance Services, LLC

To be eligible for the top state honor, the 2024 candidates submitted an essay on the following topic:

“In today’s volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships.”

Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.

More Posts

Recent Posts

This Content Is Made Possible by our Research Academy

Do you need an answer immediately?

Check out our FAQ page!