2023 Outstanding CSR of the Year State Winners Announced


Each year, a group of exceptional insurance professionals are selected to represent their states and then compete to become the National Outstanding CSR of the Year.  This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.

To be eligible for the top state honor, the 2023 candidates submitted an essay on the following topic: 

“Empathy is an important aspect of customer-facing jobs, and it will only become more important as companies place a greater emphasis on making customer interactions feel natural and effective. Explain how empathy has helped you become a better CSR. Give three examples of how you’ve used empathy in your role and describe the positive effects it’s had on your organization.”

Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.

Tracy Miller Arizona LeBaron & Carroll
Bobbie Sanchez, CISR Arkansas Newman Ralph Browning Insurance Agency
Andrea Scaletta, CISR California Arthur J. Gallagher
Heather Salvador Colorado Weedin Agency, Inc.
Susan Vance Illinois Abbe Insurance Agency
Kari Hendrix, CIC Indiana Dimond Bros Insurance, LLC
Lori Steffen Iowa Perspective Insurance 
Melvia N. Means, CISR, CPIA Kentucky Houchens Insurance Group
Heather M. Bouley Maine F.A. Peabody Company
Amy Strout, CISR, CPIA, AILP/PL Massachusetts Bender Hatch Insurance, Inc.
Jaylen Miller, CISR Elite, CSRM Minnesota Dwight Swanstrom Company
Carlene Fauver Mississippi Higginbotham
Sharon G. Cross, CISR Missouri Ollis/Akers/Arney
Jodi Sprauer, CISR Montana HUB International Mountain States
Katie Shipp, CISR, CAWC Nebraska Dodge Partners Insurance
Kelsey Heath New Mexico Kysar Leavitt Insurance Agency
Emily Gregory, CISR, CLCS, CBIA North Carolina Piedmont Triad Insurance Agency, Inc.
Nicole Perry, CISR Ohio UIS Insurance & Investments
Kailea McGehee, CIC, CISR Oklahoma Omega Insurance Agency
Katie DeWitt Oregon The Simmons Agency dba Stratton Insurance
Brendalisse Rivera-Casanova, J.D., CIC, CRM, CISR Pennsylvania Gunn-Mowery, LLC
Stacy L. Spurling  South Carolina  
Julia Simpson Tennessee Insight Risk Management 
Sonnie Tremble, CIC, CRM, CISR Texas West Texas Insurance Exchange 
Jenn Zandy Vermont Union Mutual Fire Insurance Company
Nicole Noonan, CISR, CLCS, CPIA Virginia Welch, Graham & Ogden Insurance, Inc.
Jennifer DeGeorge, CIC Wisconsin Vizance

Learn more about the competition, meet the 2022 Outstanding CSR, and stay tuned for more announcements!

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