Dynamics of Service
Self-Paced Series

Go from In the Way to Indispensable!

 Taken together, these three Dynamics of Service courses make up a comprehensive skill development program focused on delivering superior client service and effective complaint resolution strategies. Top quality, client-centered service allows agencies to maintain and develop income. 

Participants of these courses will also learn about account retention, account rounding, documentation, and other business tools that contribute to an agency’s overall success. 

Business Skills of the CSR

Build critical business skills that improve service and client retention.


Soft Skills of the CSR

Cultivate vital soft skills that enhance your service quality.


Complaints & Objections

Learn how to effectively resolve complaints and objections with clients.


Get Real-Time Feedback from AI ChatBot Exercises!

This AI ChatBot demonstration was recorded from the Responding to Complaints and Objections Course.

This AI ChatBot demonstration was recorded from the “Building rapport with peers through praise” section of the Soft Skills of the CSR Course.

What to Expect in a Self-Paced Online Course:

Self-paced courses provide ultimate flexibility and are a low-pressure way to develop critical skills at your own pace. All self-paced courses must be completed within 60 days of starting and can be accessed 24/7 from any device. 

The Dynamics of Service Self-Paced Series does not provide State CE Credit. 

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Welcome To the Alliance!

The National Alliance for Insurance Education & Research is now the Risk & Insurance Education Alliance, or simply “The Alliance”.  For more details, please read our Press Release.