The Pulse of Customer Service Risk & Insurance Education Alliance

The Pulse of Customer Service

August 8, 2019
The Research Academy

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

Podcast Archive

Workers’ Compensation: What It Is, Why It Matters, and Where It’s Headed

Workers’ compensation is more than just medical care and wage replacement—it’s about people. In the latest Alliance Insights episode, Dr. Claire Musselman explores the human

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Awkward Insurance Season 5 Wrap Up

Awkward Insurance closes season five in the usual fashion with hosts Dustyne Bryant and Ashley Fitzsimmons and Producer Mac discussing their favorite episodes of the

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Lessons in Failure: Failing With Purpose — Karl Sherrill on Leadership, Empathy & Growth

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Alliance Insights: Getting your Agency Ready for AI with Ron Hocutt, CIC, CRM

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Alliance Insights: Insuring Contractors The Additional Insured Basics You Need to Know Part 2

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Alliance Insights: Insuring Contractors The Additional Insured Basics You Need to Know Part 1

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Alliance Faculty Spotlight: Bruce deJong on Helping Insurance Professionals Recognize Their Impact

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The Pulse of Customer Service

More Posts

Workers’ Compensation: What It Is, Why It Matters, and Where It’s Headed

Awkward Insurance Season 5 Wrap Up

Lessons in Failure: Failing With Purpose — Karl Sherrill on Leadership, Empathy & Growth

Alliance Insights: Getting your Agency Ready for AI with Ron Hocutt, CIC, CRM

Alliance Insights: Insuring Contractors The Additional Insured Basics You Need to Know Part 2

Alliance Insights: Insuring Contractors The Additional Insured Basics You Need to Know Part 1

Alliance Faculty Spotlight: Bruce deJong on Helping Insurance Professionals Recognize Their Impact

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