2020 OUTSTANDING CSR of the Year STATE WINNERS Announced


AUSTIN, TX August 20, 2020 – Each year, a group of exceptional insurance professionals are chosen by The National Alliance for Insurance Education & Research to compete for the National Outstanding CSR of the Year Award.

To be eligible for this award, candidates must be an insurance customer service representative or have primary responsibility for insurance customer service duties.

2020 Outstanding CSR of The Year State Winners

AlabamaMs. Brandi Woodruff, CIC, CISRValent Group
CaliforniaMs. Marcella R. Beasley, MA, CIC, CISR, CRIS, CCIP, MLIS, CIIP, CLPAlliant Insurance Services, Inc.
ColoradoMs. Jessie Lee, CISRSix & Geving Insurance, Inc.
FloridaMs. Denise Brownsberger, ACSRLassiterWare Insurance
GeorgiaMs. Megan M. Owenby, CISR EliteBrown & Brown Insurance of Georgia
IdahoMs. Sierra M. Horvath, CIC, STARHub International Mountain States Ltd
IndianaMs. Dawn Bryant-Smith, CIC, CISR, ACSRShepherd Insurance
IowaMs. Jennifer Connelly, CISR, ACSRSilverStone Group LLC, a Hub International Company
KentuckyMs. Ashley CarterAssuredPartners
LouisianaMr. Brandon Hamilton, CISR, AINS, AIS, AU, AU-MDaul Insurance Agency, Inc.
MaineMs. Annette Richards, ACSRCross Insurance Agency
MarylandMs. Dawn Day, CISRBitner Henry Insurance Group
MichiganMs. Melissa Richardson, CISRKarn Sitkins Payette Insurance Agency, Inc.
MissouriMs. Ashlae Cook, CISR EliteOllis/Akers /Arney
MontanaMs. Chelsey McCord, CICHub International Mountain States Ltd
NebraskaMs. Leah David, CISRINSPRO Insurance, Inc.
NevadaMs. Itilya Lang, CISRDistinctive Insurance, Alera Group Agency, LLC
New MexicoMs. Judi Vaughn, CIC, CISRKysar Leavitt Insurance Agency
New YorkMs. Cheryl Fitzpatrick, CPCU, ACSRMackoul Risk Solutions, LLC
OhioMr. Reuben H. HallOswald Companies
OklahomaMs. Natalie Mason, CISR EliteTCSC Insurance Agency, Inc.
OregonMs. Susan TempleWard Insurance
PennsylvaniaMs. Melissa M. Horner, CISR, CRISHuntington Insurance, Inc.
Puerto RicoMs. Desiree Vazquez VegaFulcro Insurance, Inc.
South CarolinaMs. Diana Rideout, CISR EliteCorrell Insurance Group of Hilton Head
South DakotaMs. Kimberly Lyon, CIC, CISR EliteFischer, Rounds & Associates
TexasMs. Leslie J. Quick, CISR, AMCLChampion Commercial Insurance Agency, LLC
VermontMs. Katie LaFreniere, CISRCrowley Insurance Agency
WashingtonMs. Allison BargaAssuredPartners of Washington dba Hall & Company
WisconsinMs. Jenna Moehrke, CISRR&R Insurance Services

The National Alliance for Insurance Education & Research is the nation’s premier provider of educational opportunities for insurance and risk management professionals.

Media Contact:
Danielle D. Janecka
Head of Participant Experience

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