In this episode of Alliance Insights, hosts Mitch Dunford and Dr. Lisa Gardner sit down with Jay Gates, ARM, CPCU Managing Director of Gallagher’s National Restaurant Practice, to unpack what it really takes to manage risk in one of the most challenging and fast‑changing industries: restaurants. Jay shares his unlikely journey from EEOC investigator to award‑winning risk leader, the lessons he learned building an enterprise risk program for more than 165 Applebee’s locations, and the surprising claims and exposures most restaurant professionals don’t see coming—from liquor liability and product recalls to cyber breaches. He also breaks down how Gallagher helps clients reduce their total cost of risk with proactive service, innovative solutions, and data‑driven strategies, and explores the enormous impact AI is poised to have on restaurant operations and risk management in the decade ahead.
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