
The Pulse of Customer Service
This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

This Q&A article was created from the podcast interview with Thomas Barrett, CIC, AAI, released on June 25th, 2020. This easy-to-read summary, includes answers to questions
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