Stay Versatile: Build a Swiss Army Skill Set


There are many career options in the Insurance Industry, and Tracy Leigh “Be Fantastically Incredible” Cotton, has embodied almost all of them. In this episode, Dustyne and Tracy Cotton, CIC, CISR talk about Tracy’s work history, what she’s loved about her career roles, and how each position gave her confidence to continually evolve. Want to know how she combined insurance education and working knowledge to build her “Swiss Army” skill set? Tune in!

About Our Guest: Tracy Leigh, CIC, CISR

Tracy Cotton has been an underwriter, CSR, consultant, producer, marketer, and instructor in her 25+ year career in insurance. Now she is putting it all to work in a new role as Executive Client Manager for Starr-Mathews Agency in Chattanooga, Tennessee. She didn’t create this job but feels as if it were created just for her. She gets to work closely with middle market to large commercial clients to offer a more concierge level of service than either a typical CSR or producer can balance. Every day is different and she loves getting to help onboard new clients and grease the wheels for more value-added renewal reviews. She enjoys connecting with industry peers and is a founding member of the #5amclubins on Twitter. When she isn’t evaluating work comp audits and creating service plans, her passion is to get outdoors with her dog, Jasper. Although she still loves the mountains of Western North Carolina, where she lived for many years, she is currently digging finding places to hike, backpack, and paddle in southeastern Tennessee.

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