2025 National Outstanding CSR of the Year®
Tiawanya S. Wiley, AIAM, Customer Experience Manager for Responsive Insurance in Naples, Florida, has been awarded the most prestigious honor available to insurance customer service
2025 National Outstanding CSR of the Year® Winning Essay and Video
Balancing Technology and Human Connection: The Modern CSR’s Role in Customer Service In my 22 years in the insurance industry, I’ve seen transformations that make
2025 National Outstanding CSR of the Year® Competition is Now Open!
Are you ready to recognize and celebrate the best in insurance customer service? The National Outstanding CSR of the Year® Competition is officially open through May 1st! This
7 Characteristics of a Committed Insurance Account Manager
The article highlights the essential characteristics of a committed insurance account manager. It emphasizes technical coverage expertise, exceptional customer service skills, accuracy, attention to detail, relationship management abilities, adaptability, problem-solving skills, time management, organization, and a commitment to continuous learning as crucial qualities for success in this role.
Here’s Your Desk, Have Fun
In this episode guest, Taylor Garcia, CIC of Jackson & Jackson Insurance Agents and Brokers, take Awkward Insurance hosts Dustyne Bryant & Ashley Fitzsimmons on
To Infinity and Beyond with Ryan and Andy Mathisen
In a galaxy far far away Awkward Insurance hosts, Dustyne Bryant & Cat Ferris, explore the habits, perceptions, and expectations of insurance buyers (particularly millennials
Top 5 Things Every CSR Should Do
Customer Service Representatives are the backbone of the independent insurance agency. They must possess a multitude of skills to juggle tasks, stay informed and foster
Insuring Aircraft – An Interview with an Expert by Paul Martin & Lisa Peterson
Last year was the worst year in claims the aviation insurance industry has ever seen. With the claims not coming under control and continuing to
Driving into the Future with the 2018 ISO Personal Auto Policy
Join National Alliance’s JoAnn Clarke, Senior Academic Director and Tracy Pitre, Academic Director as they talk about the new ISO 2018 Personal Auto program and
