2025 National Outstanding CSR of the Year®
Tiawanya S. Wiley, AIAM, Customer Experience Manager for Responsive Insurance in Naples, Florida, has been awarded the most prestigious honor available to insurance customer service
2025 National Outstanding CSR of the Year® Winning Essay and Video
Balancing Technology and Human Connection: The Modern CSR’s Role in Customer Service In my 22 years in the insurance industry, I’ve seen transformations that make
Let’s Talk Ethics: Building Trust in the Business of Risk
Trust is the foundation of every successful insurance relationship—but in an industry often misunderstood, it’s something that must be earned daily. In this episode of
Streamlining Insurance: How Buddy is Powering the Future of Digital Distribution
On this episode of Streamlining Insurance, Darren Bloomfield sits down with Charles Merritt, CEO and co-founder of Buddy, an insurtech firm pioneering embedded insurance solutions.
Streamlining Insurance: AI, Automation, and the Future of Cyber Risk
On this episode of Streamlining Insurance, Darren Bloomfield is joined by Nate Brink, Head of Broker Partnerships at CyberCube. CyberCube is at the forefront of helping insurers, brokers, and
Producer Playbook: Clients, Carriers, and Career Growth Part 2
On this episode of Alliance Insights, Jonathan Peters (JP) shares his unique path into the insurance industry and the lessons he’s learned along the way.
AlliBot Shortlisted for 2025 Insurance Insider US AI Implementation of the Year Award
The Risk & Insurance Education Alliance is proud to announce that AlliBot, our AI-powered insurance and risk education assistant, has been shortlisted for the 2025 Insurance Insider
Streamlining Insurance – Fostering Innovation at Guidewire
In this episode, Darren Bloomfield interviews Shannon Spies, Technology Alliance Manager at Guidewire Software, to explore how Guidewire is reshaping the global P&C insurance ecosystem through strategic partnerships, digital
2025 National Outstanding CSR of the Year® Competition is Now Open!
Are you ready to recognize and celebrate the best in insurance customer service? The National Outstanding CSR of the Year® Competition is officially open through May 1st! This
