2025 National Outstanding CSR of the Year®
Tiawanya S. Wiley, AIAM, Customer Experience Manager for Responsive Insurance in Naples, Florida, has been awarded the most prestigious honor available to insurance customer service
2025 National Outstanding CSR of the Year® Winning Essay and Video
Balancing Technology and Human Connection: The Modern CSR’s Role in Customer Service In my 22 years in the insurance industry, I’ve seen transformations that make
Let’s Talk Ethics: Building Trust in the Business of Risk
Trust is the foundation of every successful insurance relationship—but in an industry often misunderstood, it’s something that must be earned daily. In this episode of
2025 National Outstanding CSR of the Year® Competition is Now Open!
Are you ready to recognize and celebrate the best in insurance customer service? The National Outstanding CSR of the Year® Competition is officially open through May 1st! This
Disaster Recovery: Lessons from the Field with Patrick Hardy, CRM
https://www.youtube.com/watch?v=F3FmdNQ1MLo&t=1s When disaster strikes, the road back to success is never a straight line. Wildfires, hurricanes, floods, tornadoes—each brings unique challenges, and businesses must be
Inspecting the Unexpected: Uncovering Property Risks and Insurance Challenges
Dustyne Bryant and Curtis Goldsborough uncover the intricate world of property inspections and their role in the insurance industry. Curtis shares his experiences with DIY
A Hard Market – An Insurtech CEO’s Perspective
In this episode of Awkward Insurance hosts, Dustyne Bryant and Ashley Fitzsimmons, have a heart to heart with Rick McCathron, CIC, CPCU, CEO of Hippo Insurance to unpack
A Quantum Leap Forward for Insurtech
Welcome to another episode of Awkward Insurance. This week Dustyne Bryant is teaming up with fellow National Alliance academic, Director Sarah Warhaftig, for an exciting
Connecting the Dots of the Insurance Industry: Past, Present, and Future
Listen in as host Darren Bloomfield has a conversation with an industry veteran. Paul G. Smith takes a trip down memory lane and covers topics
