Streamlining Insurance: AI, Automation, and Digital Transformation
The insurance industry is facing a talent revolution. With AI and automation reshaping how companies attract, hire, and retain top talent, HR leaders are at
Risk & Insurance Education Alliance Partners with Elite Training and Consulting to Develop Next-Generation Insurance Producers
Austin, TX – December 5, 2025 – The Risk & Insurance Education Alliance today announced a strategic partnership with Elite Training and Consulting to strengthen
Streamlining Insurance: M&A as a Catalyst for Insurance Innovation
On this episode of Streamlining Insurance, we sit down with Sara Phillips, Head of Strategic Partnerships & Investments, Innovation Strategy at Great American Insurance Group. Sara brings a
CISR Journey From High School to Full-Time
In this Alliance Insights episode, we highlight Katie Knapp, a standout graduate of the CISR High School Program whose journey shows the impact of early
From High School to the C-Suite: Jack Elliott on Building Futures in Insurance
In the latest episode of Alliance Insights, Jack Elliott—Regional VP of Operations at Alera Group and Chair of the Risk & Insurance Research Academy Board—shares
2025 National Outstanding CSR of the Year®
Tiawanya S. Wiley, AIAM, Customer Experience Manager for Responsive Insurance in Naples, Florida, has been awarded the most prestigious honor available to insurance customer service
2025 National Outstanding CSR of the Year® Winning Essay and Video
Balancing Technology and Human Connection: The Modern CSR’s Role in Customer Service In my 22 years in the insurance industry, I’ve seen transformations that make
Let’s Talk Ethics: Building Trust in the Business of Risk
Trust is the foundation of every successful insurance relationship—but in an industry often misunderstood, it’s something that must be earned daily. In this episode of
Why Every Risk and Insurance Major Should Take CRM Principles of Risk Management
For students majoring in risk and insurance, understanding how to manage risk is one of the most important skills you can develop. You may be
