In today’s dynamic and increasingly complex insurance landscape, the strength of your organization lies squarely in the skill and proficiency of your team. Investing in continuous professional development isn’t just a benefit; it’s a strategic imperative that directly impacts client satisfaction, error reduction, and ultimately, your bottom line.
At the Risk & Insurance Education Alliance, we understand these challenges intimately. That’s why we’re proud to highlight the demonstrable value of our Certified Insurance Service Representative (CISR) program – a designation that consistently elevates the knowledge and capabilities of insurance professionals across the industry.
A Quantifiable Leap in Knowledge: The CISR Advantage
Our 2024 research reveals the profound impact of the CISR program on participant knowledge. On average, participants demonstrate a remarkable 20 percent increase in knowledge after completing the program. Across all nine optional CISR courses, post-test scores were significantly higher than pre-test scores, with all differences being statistically significant.
The average total score on review tests is 78%, a significant jump from the 58% average on pre-tests. This 20-point increase isn’t just a statistic; it represents a tangible enhancement in your employees’ ability to:
- Comprehend Complex Coverages: From commercial casualty to personal lines and risk management principles, CISR equips professionals with a thorough understanding of policy forms, exposures, and nuances.
- Mitigate E&O Exposures: A deeper understanding of risks and coverages directly translates to fewer errors and omissions, protecting both your clients and your organization.
- Enhance Client Communication: Confident, knowledgeable professionals can better explain intricate policy details, address client concerns, and build stronger, more trusting relationships.
- Improve Account Management: CISR designees are better equipped to analyze client needs, identify potential gaps in coverage, and round out accounts more effectively.
- Stay Current with Industry Changes: The CISR program is continuously updated to reflect the latest industry trends, regulations, and product developments, ensuring your team remains at the forefront of the field.
These results aren’t accidental. As Beth Benhart, Head of Instructional Design at the Alliance, explains:
“At the Alliance, we review psychometric data every quarter to ensure our programs are truly making an impact. By comparing pre- and post-test scores, we use two key metrics commonly applied in corporate education to measure learning outcomes. A paired t-test helps us determine if the improvement is statistically significant (p-value<0.05), while Cohen’s d shows the size of that improvement—with values above 0.8 indicating a strong effect.
Our CISR program results are especially compelling, with a p-value of 0.00 and a Cohen’s d of 1.0. This tells us that participants aren’t just learning the material—they are achieving a level of mastery of the curriculum strong enough to drive real performance improvements on-the-job. For us, that is the clearest sign we are delivering on our mission: equipping risk and insurance professionals with the practical knowledge and skills they need to succeed.“
Ready to Elevate Your Expertise?
Now is the time to invest in your future—and your team’s. Earning the Certified Insurance Service Representative (CISR) designation isn’t just a career move, it’s a game-changer for client service, agency performance, and professional confidence.
Join thousands of insurance professionals who are sharpening their skills and proving their value every day with the CISR designation.
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Unlock faster, more affordable access with the Intermediate Subscription—the easiest way to earn your CISR designation at your own pace and on your own schedule.
