In a rapidly shifting insurance landscape, strategy, relationships, and the right technology matter more than ever. On a recent episode of Streamlining Insurance, host Darren Bloomfield sat down with Nick Coenen and Charles Sybert of Wikifri to unpack the evolving pressures—and possibilities—facing the industry today.
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From scaling startups to modernizing legacy systems, Nick and Charles share candid insights on navigating economic uncertainty, aligning tech with real business needs, and why strong industry relationships still matter most. They also dig into the rise of AI in insurance and how to avoid costly implementation missteps.
Whether you’re a carrier, MGA, startup, or investor, this episode delivers practical strategies for building smarter, more resilient insurance operations.
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Darren Bloomfield is a graduate of Butler University, where he earned a Bachelor’s degree in Risk Management & Insurance and Finance. As a former underwriter turned SaaS professional, Darren is passionate about modernizing the insurance industry. He partners with carriers and brokers at Feathery to implement workflow automations that eliminate manual tasks and unlock growth. In Streamlining Insurance, Darren explores how insurance leaders are building the future of operations, distribution, and technology.
Nick Coenen is an influential insurance industry thought leader and consulting expert with over 20 years of experience. Renowned for his innovative solutions and vast network of industry relationships, Nick is a driving force behind the growth and success of numerous insurance organizations. His passion for technology and unwavering commitment to transformative change make him a catalyst for progress, shaping the future of the insurance landscape. With profound insights and boundless motivation, Nick remains at the forefront of the industry, inspiring advancements for years to come.
Charles Sybert is a seasoned Delivery Executive with over 24 years of leadership experience in insurance technology, business transformation, and strategic consulting. He is known for delivering technology-driven solutions that drive growth, enhance operational efficiency, and align with evolving business needs. As an Insurance Practice Lead, Charles blends deep industry expertise with IT and consulting best practices to achieve measurable outcomes, scale market presence, and strengthen strategic partnerships. He has led full project lifecycles, mentored cross-functional teams, and turned complex business challenges into enterprise-wide solutions, enabling clients to expand globally, increase agility, and realize significant cost savings.
