The Pulse of Customer Service

Preparing for you…

The Pulse of Customer Service

August 8, 2019
The Research Academy

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

Podcast Archive

Social Inflation & Nuclear Verdicts

Tune in and learn from Tim Fletcher, Emerging Issues Leader for Gen Re.  Darren asks about nuclear verdicts, why the general public is disconnected from

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Advancing Health, Wealth and Careers- How Employee Benefits Shape Culture 

In the aftermath of COVID, companies have been faced with many hard questions on how they will respond. Listen in as Darren asks Andrew Rosenberg

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Will an AI Bot Take my Job? Interviewing an AI and Innovation Speaker

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Counting the Cost of Drought: Tools for Risk Management and Resilience

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