The Pulse of Customer Service

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This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.


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A Byte-Sized Tech Chat with Garret Droege, CIC

Awkward Insurance hosts Dustyne Bryant and Ashley Fitzsimmons have a fun conversation with Garrett Droege, CIC Director of Innovation and Digital Risk Practice Leader at IMA Financial and Co-Founder of IMA web3Labs, about beautifully complex concepts around web3, insurtech, and machine learning technologies in an effort to understand how these concepts may apply to the insurance industry and independent agents and agencies in particular. Believe it or not, you may already have a “tech-stack” in your agency, so the next step forward may not be as concerning as you think.

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