The Pulse of Customer Service

August 8, 2019
The Research Academy

Account Manager, CISR, CSR, Customer Service, Publications, Surveys, The Research Academy

This fifth edition of The CSR Profile is based on 2017 survey data from over 1000 CSRs/Account Managers from across the country.

Podcast Archive

Insuring Aircraft – An Interview with an Expert by Paul Martin & Lisa Peterson

Last year was the worst year in claims the aviation insurance industry has ever seen. With the claims not coming under control and continuing to

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Four Questions to Ask Before You Outsource Producer Coaching

Today’s talent market is competitive. Coaching can provide an edge as you seek to retain and attract top producers. As a leader, you navigate the

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Streamlining Insurance: M&A as a Catalyst for Insurance Innovation

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CISR Journey From High School to Full-Time

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