Workers’ compensation is more than just medical care and wage replacement—it’s about people. In the latest Alliance Insights episode, Dr. Claire Musselman explores the human element behind every claim. She emphasizes that when someone is injured on the job, they’re not just a “claimant”—they’re a person with family, responsibilities, and emotions. Treating injured workers with empathy, clear communication, and dignity not only improves outcomes but also strengthens workplace culture.
From the history of workers’ compensation to today’s challenges, Dr. Musselman shows how empathy, behavioral science, and proactive return-to-work practices reduce costs, minimize litigation, and help employees heal faster. By focusing on compassion and communication, organizations can transform workers’ compensation from a burdensome system into a culture of trust, resilience, and care.
Looking to deepen your expertise in Workers’ Compensation?
Producers – Take your knowledge further with the Commercial Casualty course, designed to sharpen your skills in coverage, claims, and policy interpretation.
Account Managers – Enroll in CISR Commercial Casualty II, the go-to course for learning how Workers’ Compensation fits into your client’s risk management needs.
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