Each year, a group of exceptional insurance professionals are selected to represent their states and then can compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
To be eligible for the top state honor, the 2025 candidates submitted an essay on the following topic:
As technology continues to reshape the insurance industry, CSRs and Account Managers must navigate the challenge of integrating digital tools while maintaining strong, personal client relationships. AI, automation, and data analytics have enhanced efficiency and accuracy, but over-reliance on technology can lead to impersonal interactions. In your essay, discuss three keyways’ CSRs can successfully embrace technological advancements while preserving meaningful client relationships.
Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.
2025 Outstanding CSR of The Year State Winners
| STATE WINNER | STATE | COMPANY |
| Karen Rodda, CIC, CISR | Alabama | Harmon Dennis Bradshaw, Inc. |
| Angela Gentry, TRIP, CRIS, CLP, ARM, DAE, AFIS, ACSR, CPIW, AINS | Arizona | Reliable Risk Management, LLC |
| Jessica Parrott, CIC, CISR, CWCA, ACRA | Delaware | The Insurance Market |
| Tiawanya S. Wiley, AIAM | Florida | Responsive Insurance |
| Ruth Martin, CIC | Georgia | Fulcro Insurance of Georgia, LLC |
| Kyle Derosier | Maine | Cross Insurance |
| Margarita Rodriguez, CLCS, PLCS | Maryland | Gerety Insurance |
| Margaret Bleakney, CISR Elite | Massachusetts | Amplified Insurance |
| Jill Marie Hendrickson, CISR Elite, PMP | Michigan | Navigator Truck Insurance Agency |
| Trista Fergon, CISR | Minnesota | Dwight Swanstrom Company |
| ReNae Calder | Nebraska | Beef State Agency |
| Jessica Malone, ACSR | New York | Mackoul Risk Solutions |
| Jeannie Samuelson, CISR Elite | North Dakota | Marsh McLennan Agency |
| Kara Anderson, CISR | Oklahoma | ECI Agency, Inc. |
| Renee Staines | Pennsylvania | Element Risk Management |
| Tammie H. Blackwood, CIC, CISR Elite, AIAM | South Carolina | Correll Insurance Group, LLC |
| Yodi Suggs, CIC, CISR Elite | Tennessee | RSS Insurance |
| Jackson Owens, CIC, CISR | Texas | BKCW Insurance |
| Brianna Schwanke, CSRM | Wisconsin | M3 Insurance |
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