Trust is the foundation of every successful insurance relationship—but in an industry often misunderstood, it’s something that must be earned daily. In this episode of Alliance Insights, Noelle Codispoti, Head of the Risk and Insurance Research Academy, sits down with Krista Glenn, EVP and Chief Claims Officer at Westfield Specialty, to discuss how ethical decision-making and transparency build confidence in the business of risk. From claims handling to communication, Krista explains why honesty, accountability, and empathy are essential for strengthening trust between professionals, clients, and communities.
As the conversation unfolds, the two explore why ethics isn’t just about compliance—it’s about culture. They discuss how leaders can create environments where employees feel empowered to own mistakes, act with integrity, and learn from experience. The episode also dives into the emerging intersection of AI and ethics, emphasizing the importance of human oversight and responsible technology use in modern claims management.
Strengthen Your Ethics Skills and Earn Credit with The Alliance!
With The Alliance’s Webinar or self-paced Ethics courses, you can explore real-world dilemmas, sharpen your judgment, and meet CE requirements in the format that fits your schedule. Either way, you’ll walk away with practical tools for maintaining professionalism and trust in every client interaction.
